Refund policy
Brand New Items
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Returns are accepted within 28 days of delivery.
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Returns must be at the buyer’s expense unless otherwise discussed.
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Items must be returned in the same condition they were received.
Pre-Loved Items
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Returns will not be accepted under the Consumer Rights Act 2015, unless the item is incorrectly listed or not fit for purpose.
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Any disputes will be handled on a case-by-case basis in compliance with consumer rights regulations.