Refund policy

Brand New Items

  • Returns are accepted within 28 days of delivery.

  • Returns must be at the buyer’s expense unless otherwise discussed.

  • Items must be returned in the same condition they were received.

Pre-Loved Items

  • Returns will not be accepted under the Consumer Rights Act 2015, unless the item is incorrectly listed or not fit for purpose.

  • Any disputes will be handled on a case-by-case basis in compliance with consumer rights regulations.