Store Policies
Policies at The Football League Store
Transparency and Care
We founded The Football League Store with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. Our store policies are detailed below, please have a look and contact us to learn more!
Conditions of Shirts
What are the conditions of the shirts?
Please see the condition details in the item description i.e.
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BNWT - Brand New With Tags
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(Excellent) - Like new condition
- (Very Good) - Very Good condition
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(Good) - Good Condition, read description for details.
All products and descriptions given are our best honest grading based on what we can see, and therefore may be slightly different per item.
Our Shipping Policy
What You Need to Know
All orders placed will be attended to within 2 working days of it being placed. Our estimated delivery time varies on the type of postage you select with your purchase but should be within 2-5 working days.
All items posted to UK destinations will require a signature and if they are lost in the post by Hermes then your purchase is covered up to the full value of your purchases.
All deliveries should take 2-5 working days
If you are looking to place an international delivery, please contact us before purchase to ensure that the order can be fulfilled. Failure to do so will result in the order being cancelled.
Returns
We are more than happy to accept return on any orders of Brand new items up to 20 days after the order was delivered. However, these will be at your own expense unless otherwise discussed. We cannot accept returns on any second hand/ used shirts, so all sales on these are final.
All returns must be received back to us in the same condition they were shipped out in.
Payment Methods
We accept payment by Visa, MasterCard, Visa Electron, Maestro, Switch/Solo, Delta, American Express and we currently accept payment in Pounds Sterling.
If you wish to pay by another method, please e-mail us and we can arrange this for you.
Authenticity of Signature
All of our signed items are sourced from what we believe to be reliable outlets and checked continuously against others to try our best to confirm the authenticity. Unfortunately this being said, non of our signed items come with Certificates of authentications (COA) unless clearly specified in the listing. If you are unsure or unhappy about this please don't purchase as to avoid any issues. Alternatively please feel free to contact us and we will try our best to help ease any concerns.
Our Privacy Policy
Trust Us with Your Information
This privacy policy sets out how The Football Fan Attic, uses and protects any information that you give us when you use this website.
The Football League Store is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
The Football League Store may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
We may collect the following information:
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Contact information including email address
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Demographic information such as postcode, preferences and interests
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Other information relevant to customer surveys and/or offers
We do not store or share credit card or debit card information
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
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Internal record keeping
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We may use the information to improve our products and services
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We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided
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From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Controlling your personal information
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us directly for contact information.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Alterations
We may amend the site and product descriptions at any time; this will only serve to provide a better service to you though.Age
If you are under the age of 18 you must ask get permission from your parents or guardian before you attempt make a purchase and also please discuss these terms and conditions with your parents or guardian. By continuing with a purchase you are confirming that you have received the necessary consent from your parents or guardian.